How do you ship packages?
Packages from our warehouses will be shipped by air according to your country. The courier service actually depends on our fulfilment center. This is because our product is sourced from different countries to ensure that you get the best price for it. Courier services vary from country to country.
Currently we use: ePacket, EMS, USPS, Honkong post, China Post, Singapore Post and other courier services according to your country and depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping on selected products to over 200 countries around the world. However, there are some location we are unable to ship to. If you happen to be located in one of those countries we will contact you.
Do I have to pay any tariffs or custom tax on the products?
Prices revealed on your respective receipt MIGHT be different from what you ordered but please do not worry! Usually what our fulfillment center would do is to mark as extremely low prices or mark the items as gifts altogether. This is to prevent tariffs/custom import duties being incurred on your end as for certain countries these additional charges are extremely costly.
How long does shipping take?
Shipping time varies by location. These are our estimates:
|Location||*Estimated Shipping Time|
|United States||7-20 Business days|
|Canada, Europe||10-20 Business days|
|Australia, New Zealand||10-30 Business days|
|Mexico, Central America, South America||15-60 Business days|
*This doesn’t include our 7-14 days processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.